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Call24 - About Us
Our Values
Call24 believe in making a difference to people’s lives. Our staff are committed to the Company’s core values that are summarised below:-
- We pride ourselves on always being there to offer peace of mind;
- Our dedicated staff genuinely care;
- We handle emergency calls confidently and effectively; and
- We enable independent living.
Brief History
Call24 is based in Plymouth, Devon and has been providing a 24hour, 7 days a week call response service for 25 years. We are very proud of the dedicated and caring response we offer to those who have had to use their telecare alarms for prompt assistance. The response centre is a friendly place to work. It uses up-to-date call response computer software so that calls are dealt with as calmly and efficiently as possible. And that is not just us saying that, our customers also agree. Every year we ask them what they think of the service and for this year the results were:
- 98.82% of customers rated the call response service as "good or excellent".
- 96.53% of customers rated the installation and repair service as "good or excellent".
We pride ourselves on always being there to offer peace of mind. Our call response service is quality checked and approved by the independent Telecare Services Association that sets rigorous standards for alarm response organisations such as Call24.
We also pride ourselves on the quality of the service that we offer to install the Call24 equipment. Again, the installation service is quality checked and approved by the Telecare Services Association. This provides assurance that our installers will install the Call24 equipment where our customers need it, that it is working to their satisfaction, and how to use it is also fully explained. By providing round-the-clock cover, Call24 enables people to remain living independently and at the same time keeps them safe and secure at home. Not only do we provide the standard 'lifeline' alarm, the Company has introduced a range of telecare sensors to its product range including bogus call alert buttons and detectors that monitor for smoke, carbon monoxide and extreme temperatures. With over 9,500 people now using Call24's service and products we are continually evaluating new forms of assistive technology that is available on the market to ensure that we can meet our customers current and future needs.
Call24 continues to check the prices that competitors are charging to ensure that we offer the best value possible. We care that the service we offer is affordable and as such we actively monitor our competitors to ensure that ours is as competitive as we can make it. We also have links to local authorities who may in certain circumstances be able to offer financial assistance to acquire the Call24 service.
Quick Reference Guide to our Telecare Service
Call Performance against the TSA's Standards
