Call24 Latest News, Press Releases & Product Updates

Press Release - Lucky escape for Plymouth pensioner thanks to life saving alarm (July 2010)

A Plymouth pensioner was saved when his carbon monoxide detector alerted Call24, a Plymouth response centre.

After failing to get a response from the pensioner when they phoned him, the operator at Call24 called the Fire Service.

The 89 year old man, who is hard of hearing had agreed to let contractors pressure wash a driveway and they had placed the unit near the garage in order to get a water supply.

Fumes from the pressure washer unit quickly built up into the garage and into the house. This triggered the alarm which is fitted with both carbon monoxide and smoke detectors.

The pensioner’s daughter, Glenda Robson, said: “What a fantastic service. Dad is deaf and doesn’t always hear the alarm. But the fact that it is linked directly to Call24, they were able to save him just in the nick of time.”

Paul Slaven from the Devon & Somerset Fire & Rescue Service said: “The swift intervention by Call24 saved the pensioner from being exposed to high levels of carbon monoxide. He had been exposed to the fumes for a very short time before our intervention and had a lucky escape. Carbon monoxide detectors can save your life.”

Howard Toplis, Chief Executive of Call24 said: “Our staff are well trained to act quickly in such circumstances and I am proud that they were able to help this gentleman before there were any serious consequences.”

“Carbon monoxide gas (CO) is often known as the silent killer and these sensors are an ideal protection for those people who may have physical difficulties such as deafness or dementia, as it detects the presence of CO and automatically alerts the response centre. So, even if you don’t hear it, our staff at Call24 will.”

Media Contact: Anna Read, Call24 on 07805.054036 or Paul Slaven, Devon & Somerset Fire & Rescue Service on 01392 872259

Press Release - Spreading the word pays off for Brixton pensioner (30th June 2010)

Recommending a friend to a Plymouth based alarm monitoring centre has paid off for a resident of Tor Homes’ sheltered housing scheme in Brixton, near Plymouth, Devon.

Call24 which operates a life-saving, personal alarm and 24/7 monitoring service, runs the “Recommend a Friend” scheme. The Tor Homes’ resident was one of the first customers to receive, not just one, but two £20 shopping vouchers, having recommended two friends.

Anna Read from Call24 explains: “We often receive word of mouth recommendations saying how Call24 is such a valuable service that helps people to stay in their own homes, so we wanted to say thanks.”

Call24 is a partnership between affordable housing provider, Tor Homes, and Plymouth City Council. It provides round-the-clock response to over 9,500 people and enables them to stay independent within their own home.

At the touch of a button, people have immediate access to help from specially trained staff at the response centre, based in Plymouth.

Any Call24 customers who would like to recommend a friend can call our freephone number 0800 085 0407.

Media Contact: Anna Read, Call24 on 07805.054036